Telephone support (reduced response time and reduced hourly rate)
Bookable up to 24 hours, instead of only via ticket system.
Response time 8 working hours (1 working day)
$100 instead of $120 per hour
Telephone support hours (Monday to Friday), response time 1 working day (=8 hours)
9 AM till 5 PM, per month $20
6 AM till 8 PM, per month $80
6 AM till 12 AM, per month $100
24/7 Support, per month $200
Telephone support hours on weekends and holidays in BW, response time 1 working day (=8 hours)
9 AM till 5 PM, per month $40
6 AM till 8 PM, per month $160
6 AM till 12 AM, per month $200
24/7 Support, per month $400